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Work Experience
Corporate Retail - Lead Service Tech
Specialized Bicycle Components•  July 2017 - June 2019
* Implemented & trained staff on new service menus, coordinated with remote co-workers at other locations for consistency * Helped to manage IT issues throughout the store * Used Slack, JIRA, and Confluence for collaboration * Debugged e-bike firmware and hardware * Improved service revenues consistently in 2019
Education
UCLA Extension
Full-stack Web Development, Certificate•  November 2018 - June 2019
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