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Technical Support Engineer
Tata Consultancy Services•  October 2020 - Present
Responsible for handling customer tickets for our premium clients. Analysing and finding the root cause of the issue and providing a permanent fix. Ensuring the goals of the Incident Management process are achieved. and solving the issue within the SLA metrics. Developed the automation script using Python for the manual tasks.
Education
Manakula Vinayagar Institute of Technology
Electrical Engineering, B.Tech•  August 2016 - May 2020
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