Dipendra Singh

Associate & Shopping Moderator

Amazon Development Center, India•  September 2020 - December 2022•  Pune

Developed and maintained automated reports using Excel and SQL to monitor key performance indicators (KPIs), ensuring timely resolution of customer queries and enhancing decision-making processes. Collaborated with cross-functional teams to resolve escalated customer issues, employing SQL queries to analyze data and identify root causes of problems. Conducted regular data analysis and visualization using Excel and Python libraries to present actionable insights, leading to improved service delivery and customer retention. Proactively identified potential issues through data monitoring, reducing customer complaints by 20% and increasing operational efficiency. Managed data integrity by performing data cleaning and validation processes, ensuring accurate and reliable datasets for analysis and reporting.