DIPANJAN MUKHERJEE

Business Analyst

Hilti Corporation•  September 2023 - Present•  Gurgaon, Haryana

Oversaw the synthesis of past business performance into reports and dashboards to support forecasting, capacity planning, economic optimization, process optimization, and performance management initiatives. Collaborated on cross-functional partnerships to understand business requirements, transform requirements into analytical frameworks, and articulate results in an actionable, cogent fashion to drive decisions. Designed and implemented the analytics strategy for pilot programs and commercial initiatives, leveraging over 30 percent portfolio consolidation and profit maximization. Carried out comprehensive market and financial analysis using advanced statistical tools, which contributed to a 15% reduction in cost by identifying and implementing process improvements in business units.

Key Account Manager

Hilti India Pvt. Ltd.•  January 2022 - August 2023•  Kolkata, West Bengal

Collaborated on critical engineering applications within the energy sector, enhancing operational efficiency and reliability. Crafted customer-centric solutions through hands-on engagement, addressing unique needs and driving satisfaction, resulting 50% growth in business and 32% growth in order line, marking it one of the highest performing territory in India. Fostered long-term trusted partnerships, effectively managing stakeholder expectations and achieving revenue growth targets in Eastern India.

Senior Technical Account Manager

Hilti India Pvt. Ltd.•  December 2020 - December 2021•  Kolkata, West Bengal

Orchestrated with over 15 existing and potential customers to assess requirements, translating 120% increase in sales and 150% increase in volume, marking it one of the highest selling territory within segment. Collaborated with 10+ problematic accounts, resolving issues and built lasting rapport, which boosted revenue opportunities by 30% and bad debt collection.