Dhaval Shah

Data Collection Analyst

Northern Illinois University•  February 2023 - December 2023•  DeKalb, IL

Exceeded daily survey response goals by 15% through optimized interview efficiency in public health data collection. Implemented new tracking spreadsheets, reducing data discrepancies by 17% and enabling real-time, data-driven decision making. Developed Tableau dashboards visualizing interviewer productivity KPIs, informing decisions that optimized survey operations. Conducted analysis on call metrics, including call-to-conversion ratios, presenting findings to leadership for operational improvements.

Data Analyst/Technical Executive

Think Technology Services•  February 2021 - December 2021•  Mumbai, India

Spearheaded customer support data analysis using SQL, leading to a 27% reduction in average issue resolution time. Managed end-to-end statistical analysis on satisfaction ratings, resulting in a 40% increase in customer satisfaction scores. Collaborated with product teams to troubleshoot issues, track key usage metrics, and uncover root causes of technical problems. Designed and implemented Tableau dashboards to track support metrics, optimizing team workflows through data-driven insights.