Deep Patel

Vice-Lead

Google Developer Student Club (GDSC), Lakehead University•  September 2023 - Present•  Thunder Bay, ON

Spearheaded the launch of the Google Developer Student Club at Lakehead University, successfully recruited over 150 members within the first year and increasing club engagement by 200%. Orchestrated a series of 12 workshops on key technologies like Android development and Git, attended by over 80% of club members, significantly boosting their practical skills and readiness for tech roles. Fostered a vibrant community platform, uniting over 150 technologically driven students to exchange ideas and harness Google’s vast educational resources.

Technical Help Desk

Lakehead University•  January 2022 - September 2023•  Thunder Bay, ON

Delivered comprehensive technical support across campus, achieving a 95% satisfaction rate by effectively managing issues related to PCs/Macs, networking (Wi-Fi), and printers. Maintained and updated over 500 PC/Mac systems regularly, ensuring 100% compliance with software and security updates and safeguarding against potential vulnerabilities. Collaborated with IT teams to refine support processes, achieving a 30% quicker resolution of tickets and a 50% decrease in repeat issues through improved procedural efficiencies.