Pranay Das

Senior Operations Representative

Concentrix•  May 2024 - Present•  Kolkata

Currently holding platinum performance stack after “On Job Training”, Consistently delivered quality work which resulted in maintaining q quality score of 81% throughout, Have extensive experience in handling UK customers and their queries on regular basis and providing effective resolution.

Team Leader

Global Estudiar Solutions Private Limited•  March 2022 - March 2024•  Kolkata

Managed over 10 plus individual writers and supervised their work, Data analysis projects: loan data analysis and visualization, data cleansing. With extensive use of python 3.9+ and Anaconda environment, big data like loan data was analysed and solutions were provided, Survey Data Analysis: Used IBM SPSS to analyse survey data in real-time such as analysis of relation between dependent and independent variables using Cronbach alpha, Anova, chi-square test, Team management: Lead a team of 10+ through critical phase and delivered quality work which was well recognized.

Senior Technical Writer

Royal Research•  August 2020 - March 2022•  Kolkata

Data Analysis: Worked on different data analysis projects like credit card fraud detection and Data Mining Solutions For Direct Marketing Campaign, Data visualising: Used tools like Power BI and Tableau for visualising large amount of data, Penetration Testing: Vulnerability analysis of application using Penetration testing on Kali Linux, Android application development: Worked on android application development using firebase.