Daniela Rigoli

Software Engineer

Dell•  October 2023 - Present

Manage and control Dell's Global Order Management flow Direct collaboration with users to resolve their problems. Monitoring the deliverable from team. Handling and restoring service during outage by leading the outage calls. Work in Proactive ideas to save Human efforts and increase performance of components in production environment. Automate the manual efforts to reduce daily recurrent activities. Analyze and implementation of actions to reduce number of User incidents Create and configuring alerts, Dashboard and reports using Splunk, Dynatrace, Application insights to ensure maximum availability of Production applications.

Software Engineer

Dell•  July 2021 - October 2023

Work at Dell Financial Services. I worked with Java based apps, on a feature of a .NET framework 3.5 application, and Control M jobs and developed shell scripting language. Topics: Plan and conduct Unit Test, Development Integration Test and support System Integration Tests and User Acceptance Tests. Provide Level 3 (application development) support for escalated production incidents orchestrating different teams for issue resolution. Provide post-implementation support. Develop SQL queries Participate in international meetings Collaborate with business analysts or client and systems analysts to create technical design specifications. Develop unit test automation, debug and document Java and Angular-based apps.

Intern

Dell•  August 2020 - July 2021

Activities in the IT area, assisting in development, testing, database and support. Monitor the team to solve IT problems, assess impacts, needs and solutions, review and create documents for production issues, monitor and assist in the review of metrics, graphs and develop individual goals necessary for professional growth. Languages: C# and Java Data-base: SQLOracle and MySQL For test automation: Specflow and Selenium using C# Plan and conduct Unit Tests, Development Integration Test and support System Integration Tests and User Acceptance Tests. Desing Patterns Pair Programming

Pontifícia Universidade Católica do Rio Grande do Sul

Computer Science, BS•  February 2020 - Present

I learned a lot about object-oriented programming, relying mainly on Java, Python, C, C#, and C++. Also, opportunity to learn about functional programming, in which Haskell was used. I took a parallelism course with Go. In addition, I had many classes for logical development and optimization of algorithms as well as mathematical reasoning. And I learned about TCP/IPv4/v6, TLS/HTTPS, DNS in network classes. In addition I learned about Artificial Intelligence, Machine Learning and Natural Language Processing. My thesis in computer science is on the recognition of cigarette thefts in supermarkets using computer vision.