Dercio Daio

IT Support Assistant

Password English Language Testing•  September 2019 - Present

• Supporting ELT’s global clients by remote sessions, phone and email • Using a ELT’s dedicated platform and other software to input new Maths and English questions, and build these into tests • Investigate and solve issues that may occur on ELT’s clients’ PCs • Providing general ELT office IT support • Effectively communicated with customers and colleagues, dealing with their queries in a polite and friendly manner

Software Engineer

Mimecast•  September 2019 - Present

Intern