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Work Experience
Project Computer Maintenance Technologist I
Department of Information and Communications Technology•  March 2016 - December 2017
Operate office machines and troubleshoot minor problems. Plan, schedule, coordinate and monitor project requirements. Prepare Project reports but not limited to market study and purchase requisition processing, and status reports. Handling phone calls and inquiries about the project.
Technical Support Representative
Alorica Philippines Inc.•  September 2015 - March 2016
Perform root cause analysis of customer issues by evaluation and interpretation of information collected from their problem definition. Identify and escalate priority issues per client specifications. Accurately process and record call transactions using a computer and designated tracking software. Ensure system is timely updated with updates, patches, and revisions.
Network Support Associate
Curo Teknika•  February 2014 - February 2015
Provide assistance to clients with technical issues in an end user side application. Provide clear and concise phone support technical assistance to customers. Maintains records of customer interactions, transactions, details of inquiries, complaints, and comments. Perform helpdesk functions such as assisting callers through 1st level diagnosis or escalation to the proper department. Create and close ticket regarding customer’s complaint - Educate callers on resolution for basic technical concerns.
Education
Lyceum of the Philippines University - Laguna
Information Technology, BS•  June 2009 - March 2013
Bachelor of Science in Information Technology
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