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Work Experience
IT Help Desk
Niagara College•  March 2022 - Present
Assist with the daily support of the ITS service requests. Assisting students and staff efficiently and effectively to resolve issues with basic software, hardware, and account related issues. Resupplying printers with toner and paper supplies.
Database Administrator
Caja Popular de Ahorros Yanga•  January 2009 - August 2021•  Mexico
Conducted incident management and resolved database-related issues to minimize downtime and maintain system availability. Collaborated with development teams to integrate database solutions with applications. Enforced and monitored database rules and access control policies to ensure data security and integrity. Implemented Change and Configuration Management procedures to streamline database maintenance and updates. Developed scripts to generate reports that were delivered to regulatory banking entities. As well as creating stored procedures for the extraction of information by external systems.
Education
Niagara College Canada
Computer Programming, BS
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