Mohit Chourasia

Software Engineer

Tech Mahindra •  September 2018 - Present

 Influenced commercial decisions and policies by performing extensive data analysis & visualization to understand customer behaviour.  Delivered technical guidance and strategic recommendations regarding data-related decisions/projects.  Developed compelling reports and KPI dashboards with the help of business intelligence tool, Qlikview.  Designed complex ad hoc SQL queries, procedures, functions and python scripts for data mining. To identify opportunities and bottle necking issues.

Business Analyst

Tech Mahindra •  September 2017 - September 2018

2018–2017 Business Analyst | Tech Mahindra ltd. United Kingdom  Designed the solution to handle disruption in case of ‘No Deal Brexit’ based on our system capabilities by engaging with business stakeholders.  Performed Requirement analysis to understand the business rules and compliance, preparing business & functional requirement document and ensured alignment with relevant technical teams.  Prepared test strategies and performed testing such as functional, regression and user acceptance to validate the client’s requirement.  Collaborated with offshore team & commercial team to design & implement the processes to bridge technical & commercial requirement gap and bottlenecks.

Associate Software Engineer

Tech Mahindra •  January 2015 - July 2017

 Interacted with lots of customers to resolve their live system issues.  Designed and implemented system changes & upgrades plans as per customer’s service request.  Orchestrated service desk operations of mission critical project that handles entire exports and imports clearance service in UK.  Ensured end to end service availability by proactive maintenance and monitoring of systems.