coder muruga

Associate

Nokia Networks•  August 2022 - Present

• Operational Support: Provide operational support for deployed solutions, including Wide Area Network (WAN) infrastructure, ensuring optimal performance and timely issue resolution. • ITIL Practices: Administer incidents, problems, service requests, and changes according to ITIL practices, ensuring effective management of IT services and adherence to established protocols. • Cross-Functional Coordination: Coordinate with cross-functional technical teams and stakeholders to accomplish project tasks and objectives, fostering seamless collaboration and knowledge-sharing. • Data Analysis and Reporting: Utilize Power BI to generate insightful reports for analyzing missing data in our database, enabling data-driven decision-making and enhancing data integrity and completeness. Additionally, collaborate with internal teams to identify data gaps and implement strategies for data quality improvement. • Customer Engagement: Engage proactively with customers, partners, vendors, and service providers as needed, ensuring excellent communication and building strong relationships to meet service level agreements and customer expectations.