Paul Cloud
@cloud8
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Work Experience
IT User Support Technician II
Riverside County Tap•  January 2023 - January 2024•  Riverside, CA
Resolved over 30 technical support tickets per day, providing timely and effective solutions to software, hardware, and network connectivity issues. Proactively monitored network and server infrastructure, identifying and resolving potential issues before they impacted end-users. Delivered exceptional customer service, effectively communicating technical solutions to non-technical audiences and ensuring user satisfaction.
Field Engineer
Riverside County•  January 2022 - January 2023
Assisted companies with troubleshooting, upgrading, and replacing IoT devices, network infrastructure, and computers. Provided on-site technical support to end-users, resolving issues across diverse operating systems and applications.
Network Operations Technician
Motorola Solutions•  January 2020 - December 2020•  Temecula, CA
Proactively monitored network performance, identified potential issues, and troubleshoot outages or degradations. Documented events, incidents, and resolutions.
Education
University of Phoenix
Bachelor’s in computer science•  January 2019 - January 2021
University of Advancing Technology
Associate’s degree in network security•  January 2015 - January 2017
