kirankumar chouke

Senior Software Engineer

Tech Mahindra •  June 2016 - Present

Providing second level technical production support for Billing, Collection, Payments and Interconnect Applications Developing monitor and automate scripts with the help of Shell, Perl scripting and SQL Involved in planning, testing and deployment of application, configuration and database changes, and installation of upgrades and patches and update production support documentation. Preparing SLA reports, working on SRs, PBIs and RCA documents as well as designing SOPs as per the new issues and its solution and updating it in KEDB for future reference Trouble-shooting production incidents requiring detailed analysis of issues on applications and databases Analyze and debug in the production issues to determine root cause and provides fix recommendations to the development team

Software Engineer

Netcracker•  October 2015 - May 2016

Trouble-shooting production incidents requiring detailed analysis of issues on applications and databases Analyze and debug in the production issues to determine root cause and provides fix recommendations to the development team Wrote some automate scripts with the help of Shell, Perl scripting and SQL. Providing second level technical production support for Billing and Mediation applications As a part of production division, I was majorly involved in providing end to end support for the projects in production. This included improving the availability and robustness of the applications.

Software Engineer

Tech Mahindra •  October 2012 - October 2015

Providing second level technical production support for Billing, Collection, Payments and Interconnect Applications Developing monitor and automate scripts with the help of Shell, Perl scripting and SQL Involved in planning, testing and deployment of application, configuration and database changes, and installation of upgrades and patches and update production support documentation. Preparing SLA reports, working on SRs, PBIs and RCA documents as well as designing SOPs as per the new issues and its solution and updating it in KEDB for future reference Trouble-shooting production incidents requiring detailed analysis of issues on applications and databases Analyze and debug in the production issues to determine root cause and provides fix recommendations to the development team

Software Engineer

TCS•  September 2009 - September 2012

Worked as Mediation developer and tester to develop and test various changes requirements. Involved in the development of automation of existing proprietary scripts. Wrote some automate scripts with the help of Shell, Perl scripting and SQL to avoid manual mistakes. Involved in configuring new production application of Interconnect and provided support to fix configuration issues and error EDR clearance. Analyze and debug in the production issues to determine root cause and provides fix recommendations to the development team