Stephanie Church

IT Support Desk Technican

Grand Rapids Community College•  January 2022 - Present

• Provided first-line technical support to staff and students via phone, chat, email, and face-to-face interactions. Practiced continuous improvement through documentation and feedback. • Assisted in identifying and resolving software, hardware, and network service requests and issues. • Troubleshot and provided service to laptops, mobile devices, and desktops, both remotely and onsite. T • Collaborated with IT staff to resolve customer and system issues, ensuring timely and effective solutions. • Assisted in developing and conducting end-user training sessions using classroom and online learning systems. knowledge of applications including Microsoft Office, PeopleSoft, Blackboard, and G Suite. • Maintained confidentiality and complied with HIPAA, FERPA, and GRCC policies and standards.