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Work Experience
Sr. Systems Administrator
World Vision US•  August 2010 - Present
- Responsible for creating, editing, and supporting Contact Center phone and email scripts - Led end to end technology refresh project to migrate costly on-premise contact center technology to a hosted all-in-one solution - Reduced over $50K a year in hardware and software costs by decommissioning unused servers and reducing user and software licenses
Education
Code Fellows
Software Engineering, Certificate•  January 2020 - November 2020
Advanced Software Development in Python
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