Cristian Andres Yela

IT Support Assistant

Pipeline Studios•  February 2013 - April 2013

Specialized Support in Communications Infrastructure: Workstations, Servers under Windows and Linux, Network Monitoring, IT Security, Interaction in English with headquarters in Canada to give and receive support to the IT Manager, Preventive, Corrective and Predictive Maintenance during the production of Animated Series Jar Dwellers SOS / Criaturas SOS Preventive, corrective and predictive computer equipment maintenance (hosts and servers under Windows and Linux), network infrastructure monitoring using pfSense firewall, remote access to computers with teamviewer implementation of services: IM and internal e-mail server, writting reports and technical documentation: user manuals, Interaction in English with headquarters in Canada to give and receive support by the IT Manager. the following skills are required in this job: Servers and hosts under Linux and Windows, SSH, Networking, reading scripts, network infrastructure, Firewall (pfsense), remote management, maintenance and repair of computers, HDD cloning, end user support, internal mail server host, basic electrical knowledge.

Field Service Representative

Axity: Formely Getronics•  December 2012 - February 2013

Technological Assistance Service (Special Agent in ICT) for Caja Social Bank. Provide support in the IT branch in Banco Caja Social representing Getronics, supporting internal customers, ensuring the good operation of equipment (servers, CPUs, monitors, thermalprinters, and laser printers, point printers, scanner, barcode readers, pin pads, etc.), networking and general applications. Performing cloning of computers, as in general management as offices ensuring the smooth operation, and installation of workstations (configuration profiles, Outlook email, network access, intranet access, installation of applications, connecting printers), function test to ensure correct operation. Provide support to the Office of Colmena ARP life and professional risks, ensuring the proper operation of the equipment, network communications at the entity performing equipment installation, configuration of user profiles. Be responsible for attending, planning, implementing, troubleshooting and verifying phone (remote) and in person (on site) the technical support requirements generated by the branch network of Banco Caja Social BCSC, Colmena ARP, general management, in accordance with the rules and procedures set by the Management Assistive Technology Services, to ensure functionality and availability of computational resources and telecommunications within the timelines. Facilitating productivity and effectiveness in meeting goals and client outcomes

Global Document Outsourcing (GDO)

Xerox•  March 2012 - November 2012

Multifunctional Printing Services Administrator; Medellin-Colombia Delcop de Colombia (Formerly Xerox de Colombia) Administration of network printers both on site and remotely, monitoring the status of Xerox multifunctional equipment consumables. Taking of print/copy meters at Procter&Gamble plants in Medellin/Rionegro and Office Depot Medellin. Installation and configuration of multifunctionals and workstations. Accompaniment in technical visits within Procter&Gamble's headquarters in Medellín and Rionegro.

Coding Dojo

Information Technology, BE•  May 2022 - December 2022

Student at Coding Dojo Latam: Full-Stack Web Dev : HTML5, CCS3, JavaScript , Python , Full Stack MERN.

Instituto Tecnológico Metropolitano

Information Technology, BE•  June 2005 - July 2012

Graduated as Telecomm Technologist and Telecomm Engineer, with double degree