Chisom Chinweze (Daniel)
@chinwezechisom
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Work Experience
IT Technician
Cleanserve Energy (CIES)•  September 2023 - January 2024•  Lagos, Nigeria
Resolved an average of 25 hardware and software issues for the company staff, resulting in a 30% improvement in user uptime. Provided technical support to over 20 users across various departments for desktops, laptops, printers, etc. Increased efficiency in routine maintenance tasks by 20%, streamlining system updates, patch deployment, and software installations. Collaborated with the IT team to troubleshoot and resolve network connectivity issues within an average timeframe of 10 minutes, ensuring stable communication across all departments. Successfully installed, configured, and deployed various software and hardware devices, ensuring the use of updated and secure software, and keeping the hardware devices running.
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