chintana lakshmanan

Data Analytics Intern

CompTIA•  June 2018 - Present

• Achieved 100% elimination of manual reporting across 4 teams utilising Sales, Revenue and Online Traffic Data to create operational reports, identify patterns and predict future trends and transforming weekly reports to live dashboards • Identified key customer segments for targeted email marketing attaining a 30% increase in response rate • Revamping data sources and migrating to a central Data Warehouse by automating ETL using SSIS reducing manual intervention by 75%

Data Scientist Intern

Wolters Kluwer Legal•  January 2019 - Present

• Part-time engagement as part of Master’s program to fulfill practical and field experience. • Analyze Search Log queries and Search Thesaurus to suggest keywords for smart search using Natural Language Processing on 1 TB of legal and regulatory data in Amazon AWS and EC2 projected to improve search efficiency by 30%

Data Analyst

Infosys Ltd•  September 2016 - June 2017

• Analyzed Sales and CRM data using Clustering techniques to identify key consumer segments for different GSK products • Achieved a 25% increase in email click rate by integrating Adobe Analytics for targeted email marketing for GSK product campaigns • Reduced SIT duration by 60% by developing and integrating GSK web applications with a Selenium-based Testing Automation tool

Tech Lead

GlaxoSmithKline•  August 2015 - August 2016

• Led a 7-member team and successfully delivered the GSK Health Application (combined project cost of $10 million) to 6 EU markets • Automated the entire GSK ticketing process using a Python based Image pattern recognition tool reducing ticket logging and response time by 45% and presented to GSK leadership during Quarterly All-Hands Summit. • Employed Adobe Site Catalyst and Adobe Analytics to identify online footfall patterns in different section of the websites increasing site traffic and user registration count by 30%

Senior Software Analyst

Infosys Ltd.•  February 2013 - July 2015

• Built an automation tool using Servlets for deactivating non-compliant content on sites due expiry preventing potential legal issues. • Enabled server load balancing techniques for GSK Australia website reducing site down-time by 40% • Supported 150+ GSK pharmaceutical applications (combined revenue of $7bn) with markets spread across EU, Asia, APAC and Americas • Integrated and Monitored Adobe Analytics with around 200+ GSK web applications for user activity data tracking.

Software Analyst

Infosys Ltd.•  September 2011 - January 2013

• Supported 100+ GSK web applications for products with annual revenue of $5.2 bn involving in activities such as fixing live issues, requirement gathering, development, overseeing and signing off Application Transition across teams.