Linda Lam

Senior Field Support Analyst

United Nations•  May 2006 - Present

• Troubleshoot issues impacting computers, and smartphones for users, which includes performing root cause analysis, performing software updates, and identifying technical solutions. • Perform installations, configurations, and support of desktop computers, laptops, peripherals, and software. • Deployed, configured, and migrated large-scale company projects, such as desktops, laptops, Operating Systems, Microsoft Office 365, CISCO phones, and mobile devices within the specified timeline. • Troubleshoot and resolve both LAN and WIFI issues. • Collaborate with the Cybersecurity team in response to incidents related to user access, security breaches, and user privacy to prevent future issues. • Manage User Accounts and groups in Active Directory (Creation, Deletion, Permissions, and VPN access). • Collaborate with Focal Points for departmental hardware and software deployments. • Provide and respond to work orders via email, phone, office visits, and remote-controlled software. • Train new colleagues. • Work on special projects.