BHUMIREDDY CHAITHANYA

Senior system engineer

Infosys pvt Ltd.•  March 2022 - Present•  Bangalore

Ensure reported Service issues/Incidents/Order exceptions were resolved more quickly by documenting and tracking application issues, using agile methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues. Collaborated with cross-functional teams to extract, transform, and load (ETL) large datasets, ensuring data accuracy and integrity. Conducted in-depth data analysis using SQL to identify trends, patterns, and outliers, resulting in actionable insights for clients. Well familiar with ITIL Operations as IT Service Management, Incident and Problem Management, Change Management, Service improvement, customer engagement and continuous improvement. Responsible for Order management by Order Processing, Exception Handling, Data Management, Technical Troubleshooting, Process Improvement which involves updating of order information in xml format to the database and Identifying and resolving the problem for the order exceptions or errors during the order processing, Utilizing problem-solving skills to troubleshoot and resolve any technical issues related to order processing and Identified areas for process improvement to enhance efficiency and accuracy in order management. Ensure that problem/bug/complex defects and problems are resolved through production releases and upgrades. Analyze operational workflow regularly for enhancement and optimization. Responsible for Release and deployment operations Performing operational support for all types of deployment for each release Maintaining the different environment up and running. Provided exceptional customer support by efficiently handling and resolving technical issues and inquiries via tickets on Service-Now and HP Service Manager. Collaborated with the product development team to communicate customer feedback and contribute to product improvements.