Catalina M

Software Developer (Python)

snom Technology GmbH•  October 2020 - Present•  Berlin

Developed a test automation platform using Python and Django; focused on backend/core and phone management components; contributed to frontend using React and Material UI; integrated GRPC, Rest API, Selenium, Playwright, and TShark; managed product architecture with Docker; contributed to transition to microservices; maintained source code; Agile/Scrum methodology.

Technical Support Engineer

snom Technology GmbH•  April 2018 - October 2020•  Berlin

Remotely assisted customers with technical issues; analyzed problem reports; evaluated and advised on product integration; opened and tracked defects.

Technical Support Engineer/Team Leader

Oracle•  February 2013 - March 2018•  Berlin

Managed tech-support team; technical mentoring and coaching; ticket supervision; escalation and conflict management; technical training; knowledge base management.

Senior Support Engineer

snom Technology AG•  April 2010 - December 2012•  Berlin

3 level customer support for snom IP phones; troubleshooting; specialized in SIP RFC standards and network-related problems; technical trainings.

VoIP QA & Support Engineer

RACKSOFT•  October 2007 - March 2010•  Bucharest

Troubleshooting VoIP interoperability problems; VoIP software testing; customer support and bug reporting.

VoIP Engineer

Romapel•  October 2006 - October 2007•  Romania

Interconnection with telecommunication networks; configuration for Kamailio and Asterisk SIP servers; troubleshooting VoIP-related problems.

Student research assistant

University of Hamburg•  January 2006 - March 2006•  Hamburg

Implemented methods for evaluating automatic translations using Java; edited XML databases for experimental automatic translations program.

IT Consultant

Hendrix Experience Manager•  December 2004 - March 2005•  Bucharest

Network administration and setup; web designer; setup for firewall and antivirus protection; computer-related problem solving.