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Work Experience
Data Scientist
Spring Venture Group•  February 2018 - Present
• Partner and collaborate with business, technology and marketing team to analyze and interpret data to support business decisions around the development of the services for the largest direct-to-consumer distributor of Medicare supplement insurance in the country • Collaborated with the Director of Data Science and devised a methodology of lead source assignment to sales agent performance, resulting in an optimization of the management of sales leads and increase in the close rate by 8% since implementation • Designed an algorithm, with a front-end graphical user interface (GUI), which utilizes several inputs from the sales process to trigger audits for sales personnel for the for the compliance team, therefore removing the need for manual tracking and ensuring that only necessary audits are performed and completely within a reasonable timeframe • Built an algorithm based on response rates within specific zip codes, to target direct mail efforts more efficiently which redefined the approach to client targeting, using a cosine similarity matrix, increasing the direct mail response rate by an estimated 26% per month, within 7 months • Create complex enterprise wide visualizations for clients’ KPIs using Tableau Software, as well as statistical figures using Python’s matplotlib package
Marketing and Insights Analyst
CommunityAmerica•  July 2017 - January 2018
• Developed statistical analysis and data visualization using Tableau software, including a Commercial Lending dashboard, consulting with upper level management and C-suite executives to gather business and data requirements, review and revise the dashboards, and get final approval from the department • Created SQL queries and deployed advanced data mining techniques (clustering and classification) to segment customers which assisted the sales and marketing teams to better target customers and optimize efforts and budget • Utilized time series forecasting models with R Programming to project future customer engagement and to help course correct assumptions about future market share growth
Senior Customer Success Consultant
PeopleAdmin•  May 2015 - June 2017
• Drove, designed and managed customer software implementation at this SAAS company which develops K-12 cloud-based teacher recruiting and hiring, evaluation and record keeping software, targeted to educational hiring teams, administrators, principals etc. • Utilized Tableau and Salesforce to help develop and deliver internal performance reporting, including Net Promoter Scores, Customer Satisfaction Rates, and Implementation Lifecycle Measurements • Conducted over 50 in-person training sessions with school district management on their implementation and utilization of their customized solutions, and consulted for general technical uses to ensure product adoption and overall implementation • Acted as the subject matter expert for the newly acquired Teacher EPI assessment product, and designed train-the-trainer and process documentation for other PeopleAdmin consultants to support company growth and implementation support demand, accelerating implementation of the assessment for school districts by 60% • Focused on high net promoter scores with each client, developing a Salesforce report and tracking monthly to ensure overall results were 9.5 or above
Senior Professional Services Consultant
Lexmark International•  November 2012 - April 2015
• Architected, consulted and advised corporate clients on document management solutions for accounts payable and other administrative process to support clients to move to paperless • Analyzed client business processes and pain points, designing and implementing solutions which integrated with various Enterprise Resource Planning software • Increased scope and responsibilities by moving from implementing solutions to fully designing solutions from start to finish, assessing overall workflow and designing customized solutions
Education
Rockhurst University
Business Intelligence and Analytics, MS•  January 2017 - December 2018
Baker University
Business Administration, BS•  January 2010 - September 2012
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Skills
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