Badges
Certifications
Work Experience
Account Coodinator
CoverMyMeds• October 2019 - Present
• Created visualizations in Excel as a tool to help the team identify opportunities for operational improvement. • Built a confluence page to display visuals and provide resources for team members learning/development. • Shared learnings with team from Account Operations and Data Analytics experiences; presenting them with Denial Analyses, Forms Customizations and data tools/visualizations created on NS Data team. • Developed a firm understanding of the healthcare industry; personally helped thousands of providers, payers, and pharmacies navigate CoverMyMeds and the end-to-end PA process. • Consistently maintain above average metrics and audit scores. • Participated in the AMP Ofa cross-training project to help prepare our case managers for upcoming program launch. • Assisted with FEP Excel file – updating outcomes sent back from the payer in our application and tracked outcomes/discrepancies to improve workflow and efficiency.
Associate Project Manager, Pharma Account Operations/Enablement (Stretch Program)
CoverMyMeds• July 2022 - October 2023
• Completed 21 denial analyses for Pharma clients, including fulfilling ad hoc data follow-up requests using SQL queries. • Collaborated across AM, AO, Clinical, Solutions Engineering, Legal, and Implementation teams to develop and implement custom messaging solutions for Pharma clients, completing 23 Forms Customs requests. • Innovated to evolve weekly Pharma reporting for an enterprise client by leveraging VBA/Macros to create a refreshable report that increased operational efficiency while sustaining value. • Identified multiple opportunities for improvements across the AO team’s SQL queries and enhanced them to capture more insight up front and decrease manual digging. • Utilized SalesForce to view client requests, contacts and communicate status with Account Managers.
Associate Data Analyst, Network Services (Stretch Program)
CoverMyMeds• March 2021 - December 2021
• Created a data visualization and exploration tool using SQL and Tableau to measure anticipated hours of a primary NS Account Specialist responsibility. • Presented tool to the NS leadership team providing analysis and communicating findings regarding Account Specialist key performance metrics. • Developed dashboard to perform quality checks on the NS daily job, enabling the team to identify issues and opportunities for improvement, leveraged later to clean up their stored procedures. • Investigated anomaly dealing with work being reported for an employee during a non-working time to correct the root cause of the problem. • Gained proficient skills in SQL and Tableau, using these tools to write queries, explore data, and create visualizations. • Solidified strong interest in and aptitude for data analytics by supporting data analysts with special assignments.
Education
Ohio University
Business Administration, BE• January 2014 - January 2018
Majors: Business Economics, Marketing
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Skills
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