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Client Support Analyst
Swinburne University of Technology•  January 2020 - January 2021•  Melbourne, Hawthorn
Responsibilities: - In-person and over the phone IT support for clients to resolve their IT issues - Arranged the collection and distribution of IT assets - Resolved and documented IT issues, escalating them to the appropriate IT services team when necessary - Worked in the office to begin with, then swapped to remote work when the pandemic hit
Education
Swinburne University of Technology
Computer Science, BS•  March 2018 - December 2023•  Percentage: 72.3
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