Sheng Yao Chng

Field Service Engineer

Nikon SLM Solutions, APAC/Onsite•  May 2023 - Present

- Delivered installation, maintenance, and upgrades of metal 3D printers across SEA/ANZ regions, ensuring minimal downtime for clients. - Provided remote and onsite technical support, resolving complex issues in collaboration with the global support team. - Managed tools, inventory, and job scheduling to streamline service operations. - Provided technical support to the Sales and After-Sales Teams, addressing inquiries and offering expertise on SLM metal 3D printers.

Technical Specialist

Pall Corporation, Singapore•  November 2021 - May 2023•  Singapore

- Supported the establishment of the Additive Manufacturing Business Unit, commissioning 3D printers transferred from the US and completing process validation (IQ, OQ, PQ) in compliance with the Qualification Master Plan. - Played a key role in launching the first Additive Manufacturing product, winning the Pall President’s Award Q3 2022. - Assisted in modifying the Manufacturing Execution System (MES) to enhance operational workflows. Administered the Advanced Maintenance Management System (AMMS), ensuring ISO 9001:2015 compliance in partnership with global analysts. - Led continuous improvement projects, optimizing storage systems and reducing moving waste by 42% through 5S principles. Proposed and implemented production line balancing by analysing Value Stream Mapping (VSM), identifying bottlenecks, and updating BOM and Routing for improved efficiency.

Advanced Technician

Singapore Aero Engine Services Pte Ltd, Singapore•  June 2016 - November 2021•  Singapore

- Specialized in Intermediate Pressure Turbine/Compressor MRO. - Mentored technicians and assisted team leaders with job requirements. - Utilized lean tools to enhance process efficiency and manage aircraft part orders via SAP.