Bhupendra Vishwakarma

Senior System Engineer in CISFS1 unit

INFOSYS•  January 2022 - Present•  Pune

Supporting system operations and functions, batch job scheduling, monitoring to Provide 24x7 coverage for batch processing. Monitoring jobs as part of daily batches and analyzing upstream/downstream dependencies in Prod environments through Autosys and TWS. Engage concerned teams to do investigation on job failures and ensure closure. Ensure that the SLA is met every day. Proactively raise alarm, engage other teams involved and ensure timely completion of SLA & critical jobs. Day to day status analysis with client in daily meeting over bridge call. Perform troubleshooting of system stalls, failed batch jobs, system errors, as needed to resume normal operation in accordance with specific guidelines and procedures. Involved in all the activities, which includes the flip of the servers, rebooting the services, switching the services from one server to another. Implementing critical and scheduled changes in production environment post TCM activity. Analyzing the space used in the servers and cleaning up the space for smooth running of the jobs and batch using UNIX commands. Monitoring and maintaining of Teradata Health through Teradata Viewpoint. Escalate unresolved problems to application specialists & concerned teams. Complete special projects and duties assigned by management to improve batch operations and identify automation. Failure analysis, defect management, and documentation through JIRA, Incident Management, Change and Release Management. Working experience in Windows and UNIX/Linux with sound knowledge of UNIX commands & Shell scripting. Proficient in DDL and DML SQL Queries to validate data and execution status in relational databases like DB2, Sybase, MySQL, Oracle etc.

Production support - L2 Team

TATA CONSULTANCY SERVICES•  July 2018 - June 2019•  Chennai

ILP training: UNIX CPP ORACLE. Application: Planview Enterprise. Tools used: Service now, Autosys, App Dynamics, SFTP portal, Vendor portal, WAIS.