Benjamin Mathews

Fresh Cut Associate

Safeway•  July 2024 - Present•  Bellingham, WA

•Promote and inform customers about fruit by engaging customers by providing samples, detailed information about products, and actively promoting sales within the department •Build and maintain attractive fruit displays by regularly rotating stock to ensure visual appeal and product freshness, enhancing the overall shopping experience •Prepare products for the sales floor by executing the company's crisping process by trimming, washing, banding, and placing products in the cooler to maintain quality •Ensure product freshness by consistently monitoring and maintaining the freshness of fruit displayed on the sales floor to meet customer expectations

Facility Service Associate

Amazon•  May 2024 - July 2024•  Arlington, WA

•Utilized robotics technology to systematically pick items, by analyzing order specifications, picking average of 350 items per hour •Analyze item weight and size to efficiently place in bins to save on bin usage taking up conveyor space minimalizing in repairs

Technician

Valvoline Inc•  April 2024 - May 2024•  Burlington, WA

•Successfully kept guest safe on road by providing top-tier customer service while performing preventative maintenance services for their vehicles •Perform preventive maintenance by assessing customer vehicles and evaluating necessary work •Achieving Customer retention by performing quality customer services

Facility Associate

Amazon•  September 2023 - March 2024•  Arlington, WA

•Utilized pallet jacks to unload pallets of cardboard off receiving trucks •Utilized pallet jacks to Move pallets of cardboard to needed locations throughout the warehouse

Break-Fix Technician

BDS Connected Solutions, LLC•  May 2023 - September 2023•  Bellingham, WA

•Implement innovative break-fix solutions to enhance client displays and drive customer engagement •Utilize creative problem-solving skills to quickly assess and repair damaged or malfunctioning displays, minimizing downtime and ensuring optimal functionality for client presentations and events

Cook

Park Bowl•  November 2020 - March 2023•  Bellingham, WA

•Ensured timely and accurate fulfillment of patrons' food orders by collaborating with kitchen staff to prioritize orders, verifying accuracy and expediting service to maintain customer satisfaction •Maintained adequate stock levels and organized inventory of food products: Conducted regular inventory checks, placed orders for necessary supplies, and implemented effective storage solutions to optimize space and reduce waste •Conducted till counts and balanced cash registers at the end of each shift: Performed detailed financial reconciliations, identifying and resolving discrepancies to ensure accurate financial reporting •Assisted patrons in resolving issues and conflicts to ensure a positive experience: Actively listened to customer concerns, provided empathetic and practical solutions, and followed up to ensure complete satisfaction •Trained new team members on various tasks and responsibilities: Developed and delivered comprehensive training programs, providing hands-on guidance and support to ensure new hires were well-prepared and confident in their roles.

Porter

Park Bowl•  December 2017 - November 2020•  Bellingham, WA

•Maintained a clean and welcoming environment for patrons by performing regular cleaning duties, including sweeping, mopping, and sanitizing high-touch areas to ensure a hygienic and pleasant atmosphere •Resolved patrons' issues promptly and effectively: Listened to customer concerns and implemented immediate solutions, ensuring a high level of satisfaction and repeat business •Assisted patrons with arcade activities and troubleshooting: Guided patrons on the use of arcade machines, quickly addressing any technical issues to minimize downtime and enhance the gaming experience •Delivered food orders to patrons efficiently: Coordinated with the kitchen staff to ensure accurate and timely delivery of food and beverages, maintaining excellent customer service standards.