Brandon Kavanaugh

Associate Host Success Manager

Turo•  July 2022 - Present

Managed BoB of 200 power hosts across Hawaii, Alaska, and the PNW, providing subject matter expertise to develop and scale the Turo business while identifying finance options and correct purchase outcomes. Trained a team of 8 to deliver training content to ~100 person department, improving content creation and delivery. Created ABC QBR showcase format that allowed peers to present our Quarterly Book of Business Reviews to management and cross-departmental leaders to showcase individual impacts and state of markets. Planned, coordinated, and executed marketing efforts to ensure strong business revenue, resulting in growth in Power Host revenue throughout the Pacific Market. Partnered with multiple teams across the department as go-to data and project personnel -#1 Nationally in Power Host retention of 90% Quarter over Quarter. Assisted in the development of the Ride-Along Program launched for all of PHX, improving visibility of hidden issues. Developed Vehicle Baseline Calculator, a tool that is a customizable P&L statement used to educate hosts on vehicle profitability, highlighting costs that are out of line with the market, as well as giving a clear picture of revenue required to profit on the vehicle. Collaborated with multi-disciplinary teams, rewriting process for onboarding New York Hosts to solve issues caused by state regulation, bringing processes into compliance. Created and implemented internal training program to give employees firsthand hosting experience improving products and client satisfaction.

Account Manager/Concierge III

LifeTime Inc.•  December 2020 - July 2022

Directed, mentored, and led 10+ new hires, providing ongoing training to attain world class hospitality standards. Spearheaded process development efforts through department restructuring resulting in the Concierge department, covering member acquisition, engagement, and retention. Built and nurtured relationships to create positive customer experiences, maintaining acquisition and retention goals. Identified upsell opportunities, exceeding monthly targets by 300%+. Partnered across multiple club businesses to launch and spotlight top programs and performers resulting in an 87%+ month over month retention, placing my club in the top 10 nationally. Directed training plans and programs designed to introduce new products and procedures for clients at various organizational levels. Proactively pursued the development and execution of strategic account plans to ensure achievement of assigned business goals. Planned, organized, and created reports covering promotional activity, web traffic, and campaigns to maintain marketing standards internally and for sponsored partners.

Director of Student Outreach

College of Health Solutions, Arizona State University•  August 2020 - August 2021

Developed creative ideas for events the CHS College Council can sponsor. Partnered with CHS clubs and organizations to collaborate on events, increasing brand presence on the ASU Downtown campus. Identified and expanded list of resources by networking and attending various community meetings. Created and implemented marketing materials to engage local businesses and organizations for partnerships on events. Organized event preparations including set up, marketing, catering, and post event evaluations. Developed outreach materials within CHS community to promote a culture of inclusivity.

Assistant General Manager/Master Trainer

LA Fitness•  May 2018 - August 2020

Coached and mentored 250+ clients, maintaining an average of 88% retention rate Quarter over Quarter. Designed and implemented programs improving member engagement, and retention. Managed, mentored, and lead a team of 30, establishing and implementing KPIs in alignment with company vision and goals. Created targeted marketing program to generate brand awareness within the community, resulting in growth of 35% in due base. Coached clients on proper nutrition and exercise habits.

SME/Customer Service Specialist II Home Equity & Mortgage

JPMorgan Chase & Co.•  January 2016 - July 2017

Orchestrated a global business system rollout in collaboration with cross-functional teams, ensuring flawless system transition with zero downtime for 8M+ Mortgage/Home Equity clients. Proactively identified and solved trending issues, presenting data-driven solutions to senior management. Facilitated employee growth by partnering with senior leadership to conduct training for new hires and current employees. Streamlined company policies and procedures through constructive feedback.

Assistant Coach / Recruiting Coordinator

Beloit College•  May 2014 - November 2014

Supported the Head Coach including scouting, practice planning, statistical analysis, video analysis, and ad-hoc projects. Assisted senior leadership with recruiting across Illinois and Arizona via visits and calls. Spearheaded comprehensive scouting and analysis initiatives, enhancing team strategy and player development while fostering a competitive edge in collegiate athletics. Designed and implemented a tailored off-season training regimen for 80+ athletes, driving measurable improvements in strength, agility, and overall performance.