ana Osornio

Server

Colonial Country Club•  August 2022 - Present•  Fort Worth, TX

Demonstrate strong customer service skills by promptly addressing any issues and effectively communicating with management as needed to ensure customer satisfaction. Efficiently manage customer orders by accurately recording patrons' choices, identifying special dietary needs and requests, and promptly transmitting orders to the bar and kitchen.

Software Engineering Intern

Fidelity Investments•  January 2023 - July 2023•  Westlake, TX

Successfully updated 46 legal disclosures for Server-to-Server alerts using reviewing software. Improved efficiency and accuracy of data analysis by 80% using Excel queries to create a custom table, streamlining the organization and manipulation of data imported from Qualtrics survey tool. Proactively pursued professional development by engaging in specialized online courses and technical resources focused on API development. Worked as part of a Scrum team supporting the APIs on Wealthscape.

Personal Assistant

Cheryl Murray•  September 2021 - February 2022•  Fort Worth, TX

Implemented efficient organizational systems for computer files, financial records, and physical spaces, resulting in increased productivity and reduced clutter. Managed busy schedules and maintained accurate and up-to-date calendars for internal and external meetings, appointments, special events, and visitors, ensuring timely and efficient coordination.

Server

IHOP•  April 2021 - June 2021•  Corpus Christi, TX

Demonstrated a strong commitment to customer satisfaction by providing exceptional service, resulting in 100% positive ratings from satisfied customers, according to surveys. Frequently assisted colleagues during rush periods to foster and promote teamwork while providing exceptional service and guest dining experience.