Bansi Saboo

Technical Support Specialist

KellyConnect•  January 2023 - Present•  ON, CA

● Providing technical assistance to clients via phone, email, and remote support tools, resolving software and hardware issues promptly to ensure minimal downtime. ● Troubleshooting complex technical problems, utilizing diagnostic tools and methodologies to identify root causes and implement effective solutions. ● Collaborating with cross-functional teams, including developers and engineers, to resolve escalated issues and enhance product performance.

Software Developer

Tata Consultancy Services•  March 2021 - December 2022•  Bangalore, IN

British Telecom Project- UK's no. 1 broadband and mobile provider, delivering unrivaled connectivity in and out of the home. Led REST API and microservices development, SQL data management, and Agile team in telecommunication project for data domain – Wholesale Mobile Connect & Harmonized Ethernet. ● Led a team of 9 developers, successfully delivering a critical BT order processing component, surpassing project milestones by 20%. ● Developed RESTful APIs using Spring Boot, adhering to REST principles, achieving a response time reduction of 15% compared to monolithic architecture. ● Implemented Hibernate validations, resulting in a 25% decrease in data integrity-related issues. ● Implemented strategic logging, reducing average troubleshooting, and debugging time by 30%. ● Applied JUnit and Mockito for unit testing at various application layers and mocked dependencies to isolate components during testing which increased test coverage. ● Maintained separate Spring profiles for development, testing, and production which reduced deployment errors. ● Leveraged built-in endpoints for metrics, health checks, and application information by integrating Spring Boot Actuator. ● Utilized Spring Data JPA for simplified data access using Java Persistence API (JPA), streamlined database interactions, and reduced boilerplate code. ● Implemented paging and sorting functionality for large datasets using Spring Data JPA. ● Integrated OAuth 2.0 for secure authorization and token-based authentication, resulting in a 30% reduction in security-related incidents. ● Successfully integrated the Twilio API to enable SMS notifications. ● Successfully deployed a working project model on AWS Elastic Beanstalk. ● Maintained version control using GitHub and ensured comprehensive documentation. ● Integrated monitoring tools into the CI/CD pipeline to track key performance indicators, system metrics, and deployment status. ● Utilized JIRA for project management and participated in iteration sprint ceremonies. ● Demonstrated excellent communication and presentation skills when handling client and WAR calls.

Software Developer

Tata Consultancy Services•  March 2020 - February 2021•  Bangalore, IN

British Telecom Project– Developing Java web applications, cloud deployment, and database object modeling for data domain Wholesale Mobile Connect products. ● Developed software applications using Java J2EE, and Spring Boot, and adhering to coding standards. ● Implemented real-time data processing capabilities using Spring Boot's support for WebSockets, enabling instant updates and notifications in the user interface for live telecommunications data ● Leveraged Amazon Web Services AWS Lambda for cloud-based application deployment, optimizing resources and scalability, reducing hosting costs by 30%. ● Utilized responsive and user-friendly frontend interface using React, creating a dynamic and intuitive user experience for telecom operators and administrators. ● Implemented database solutions, MySQL & MongoDB, for efficient data storage and retrieval. ● Successfully integrated external APIs, enhancing the telecommunications platform's functionality by connecting with third-party services and data sources. ● Established a robust CI pipeline using industry-standard tools such as Jenkins, ensuring that code changes were automatically built, tested, and validated upon every commit to the version control system.

Software QA Engineer

Tata Consultancy Services•  March 2019 - February 2020•  Bangalore, IN

● Scripted detailed test cases for diverse project domains, and testing code automation using Java and Selenium (TestNG), reducing manual testing time significantly by 75%. ● Documented test scenarios for manual UI testing and wrote SQL queries for data accuracy. ● Proficiently followed E2E topology diagram, using Service Virtualization for network configuration. ● Executed manual and automated API tests using tools like Postman and Cucumber BDD API to identify defects and performance issues. ● Optimized SQL scripts for data extraction, manipulation, and management for relational and non-relational database systems leading to a 10% improvement in database query performance. ● Worked with stakeholders to define acceptance criteria and conducted user acceptance testing (UAT) for client-specific configurations. ● Executed load, stress, and scalability tests using LoadRunner and JMeter, monitoring system behavior under various load conditions and improving product quality. ● Conducted daily sanity checks, maintaining 99.5% system stability, and regression tests. ● Collaborated with End-to-End designer, gaining insights into project architectural design.

Software Developer and Internship

Webs Optimization Software Solutions•  January 2017 - February 2019•  Ahmedabad, IN

Software Developer and Internship Experience in Object Oriented concepts and improved source code management of existing projects. ● Applied Software Life Cycle principles to perform CRUD operations using Core Java & MySQL ● Collaborated on a buffer-free video portal, utilizing Java, Spring MVC, Servlet, Hibernate, jQuery. ● Enhanced prebuilt applications with new features to meet project requirements in Angular 5.0. ● Introduced a responsive, offline-capable Progressive Web App (PWA) using Angular 5.0. ● Acquired technical knowledge in designing CSS-based table-less layouts and Thymeleaf.