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Software Engineer
CGI• August 2021 - Present• Bangalore
Provided technical support for Linux, UNIX, and enterprise applications in a 24x7 environment, ensuring adherence to SLAs and customer satisfaction. Conducted root cause analysis for escalated issues, identifying and implementing solutions to enhance service reliability and performance. Tracking SSL certificate validity and renewing them by generating Certificate Signing Requests (CSRs) and taking necessary actions. Tracking and applying Oracle patches to Linux servers. Identifying and remediating vulnerabilities. Identifying order flow breakdowns and fixing them within timelines to reduce business impacts. Troubleshooting critical issues raised by clients, analyzing root causes, and proposing fixes. Actively participating in production code builds, testing, and deployments. Analyzing logs, thread dumps, and performing DTM analysis. Developed and maintained shell scripts for automation, routine tasks, and system maintenance activities. Scripting various alerts to maintain stable application performance and ensure uninterrupted business flow. Proactively responded to and resolved application-related incidents and service requests within defined service level agreements (SLAs) Collaborated with cross-functional teams, including developers, system administrators, and database administrators, to ensure smooth application operation and performance. Documented support processes, troubleshooting steps, and solutions to create a knowledge base for future reference. Monitored application performance, identified bottlenecks, and implemented optimizations to enhance system efficiency and responsiveness. Monitoring batch order processing and taking necessary action on stuck orders. Developed and optimized SQL queries for data retrieval, analysis, and reporting. Identified and resolved database performance issues, ensuring efficient data access and manipulation. Collaborated with database administrators to ensure data integrity and security. Automated routine database tasks using SQL scripts.
Education
BMS College of Engineering
Electronics and communication Engineering, BE• September 2018 - August 2021• CGPA: 8.71
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