Ayush Singh

Graduate Teaching Assistant

The University of Texas at Dallas•  May 2019 - December 2019

Integrated Analysis (R with Tableau), Data Manipulation (Power BI), Web Scraping (Python), Business Location Analysis (ArcGIS), Network Visualization (Gephi) and Web Visualization (HTML/D3) • Conducted research on Data-warehousing, Big Data and Web Analytics to build 25+ assignments for students • Administrated weekly lab for 150+ students while resolving conflicts and helping them with the assignments

Assistant System Engineer

Tata Consultancy Services Ltd•  January 2017 - June 2018

• Engaged and lead live support to investigate and troubleshoot technical problems of more than 12 applications • Designed IDS tracker to optimize customer ticket resolution process by 100% and reduce MTTR by 50% • Developed and revised technical documents to simplify and enhance the application knowledge and working • Resolved 100+ monthly service requests and incidents while simultaneously gaining insight in ServiceNow • Mentored 4 associates in a month to cater to increased customer requests while ensuring high standard results