Ray Au

Business Operations Support Specialist

Royal Bank of Canada, Hong Kong Branch•  October 2023 - Present•  Hong Kong

Delivered comprehensive support for business-critical applications Avaloq, using MS365, ServiceNow, and JIRA, ensuring seamless functionality in high-stakes financial environments. Managed application recovery in case of system failures, minimizing downtime and providing robust support to users. Conducted software and hardware updates, including patching and system enhancements, and documented operational procedures for continuous service improvement. Collaborated with IT audit teams, submitting documentation for regulatory compliance. Supported onboarding and offboarding processes, including system configurations and user training, enhancing user proficiency and security awareness.

IT Manager (Digital Transformation)

Tak Cheong Air-con Equipment Supply Co., Ltd.•  May 2020 - October 2023•  Hong Kong

Led digital transformation initiatives with a focus on AWS cloud deployment, enhancing efficiency and system automation. Developed and maintained technical documentation to support continuous improvement and seamless transitions during technology updates.

Software Consultant

Oursky Ltd.•  November 2019 - May 2020•  Hong Kong

Provided tailored technical solutions, supporting web and mobile development projects with a strong focus on client needs and project alignment. Collaborated with clients to design system configurations, ensuring high standards in software and hardware implementations.

Customer Success Officer

Odoo HK Ltd.•  June 2019 - November 2019•  Hong Kong

Understood clients' business processes and suggested ways to improve efficiency and performance. Analyzed all aspects of clients' business operations. Established a tailored implementation package and negotiated its content with the customer.