Arunmozhi K

Senior Software Engineer

HCL Technologies•  April 2022 - Present

Expertise in client-side telecommunication applications, including MTAS, ETNI, and RSSX, contributing to the core functionality of Verizon's telecommunication processes. Spearheaded scripting initiatives for both on-premises and production servers, enhancing efficiency and reducing manual intervention. Leveraged visualization tools such as Kibana and New Relic to derive actionable insights from datasets and optimize server workflows. Played an instrumental role in numerous ER and DR activities, continuously identifying and addressing customer pain points to enhance service quality and process efficiency. Developed and optimized complex SQL queries for extracting customer data across orders, transactions, and connections tables, using Microsoft SQL Server. Devised innovative solutions during ER activities, specializing in load transmissions and employing Blue-Green deployment strategies for seamless server migration. Demonstrated proficiency with AWS development tools, notably CloudFormation (creating and tweaking templates), Elastic Beanstalk, and other AWS DevOps & Data Analytics tools such as S3. Led regression testing efforts, ensuring that new code integrations met functional requirements and maintained system integrity. Actively participated in development activities, working closely with the software development lifecycle to meet project milestones. Gained hands-on experience with the PSE environment, ensuring consistent and efficient project deployment and execution. Scripted automation tasks, reducing manual overhead, and increasing operational efficiency. Compiled and maintained in-depth line reports, assisting stakeholders with timely decision-making. Regularly documented processes, scripts, and findings, facilitating knowledge transfer and maintaining a robust repository for future reference.

Assistant Systems Engineer

Tata Consultancy Services Ltd•  September 2019 - April 2022

1. Analyzed and resolved real-time issues within client applications. 2. Utilized tools such as Splunk, HP Micro Focus, AppDynamics, and Dynatrace to analyze and validate solutions. 3. Conducted data analysis to assess the severity and flow of various applications. 4. Led process improvement initiatives, focusing on effort reduction and implementing automation strategies. 5. Collaborated with cross-functional teams to ensure seamless data integration and enhance operational efficiency. 6. Monitored alerts to identify patterns, reduce false positives, and ensure swift resolution of genuine threats. 7. Managed and prioritized ticket queues, ensuring timely resolution and minimizing application downtime. 8. Recommended and implemented data-driven process improvements, resulting in increased system stability and reduced ticket volume. 9. Developed and maintained dashboards for real-time monitoring and reporting in Kibana, providing stakeholders with insights into system health and performance. 10. Performed root cause analysis on recurring issues, proposing long-term solutions to reduce operational disruptions. 11.Trained new team members on alert monitoring and ticket processing best practices, ensuring consistent service quality. 12. Continuously updated knowledge on data analysis techniques and tools, ensuring optimal performance and up-to-date methodologies.