Badges
Certifications
Work Experience
IT
CompuCom Systems Holding• July 2017 - December 2019
• Worked Support for Windows 10, including but not limited to, OS stability, installing programs, troubleshooting issues with OS, drivers, or hardware. • Managed Active Directory for worker accounts, Windows computers and VPN and Hotspot accounts. • Telecom, assigning phone numbers, changing phone plan assigned to the users as well as carriers (AT&T and Verizon), troubleshooting issues with hard phones and softphones. • Creating new and updating old knowledgebase articles for agents and users to use. • Making daily reports on current active tickets and tickets that were awaiting user info to develop better strategies on how to manage tickets • IT support agent, Level 1 to Level 3. Experienced with ServiceNow (Help Desk Software)
Education
Douglas College
Computer Information Systems, Diploma• January 2022 - Present
Currently working towards a Diploma in Computer Science and Information Systems
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Skills
artu165 has not updated skills details yet.