Edmar Silva Hora Oliveira

Analyst III Infrastructure

DXC•  October 2023 - Present

Specialized technological support to Itaú bank.

Customer Support Analyst I

Solutis•  December 2022 - October 2023

Responsible for Level 1 support service. Register, categorize, direct, monitor and solve the technical calls of the queue through the call management system. Perform technical services by remote access. Create and support in updating the technical knowledge base and/or meeting demand.

Service Desk Analyst

Euphoria Technology & Production | Terra Duo – Royal Armada Patrimonial Security•  October 2021 - April 2022

Responsible for the IT section, as well as user service, systems monitoring, directory access, database, backup routines, RM totvs, network and firewall.

Computer Technician / Manager

NotStop•  April 2021 - October 2021

Responsible for opening and closing the store, customer service and negotiation, equipment inputs and outputs, laptop maintenance, and financial.

Computer Instructor

BrazilSoft•  November 2018 - April 2021

Basic Computer classes with hardware and software, Office package (Word, Excel and Power Point), computer networks, basic programming logic, mobile devices, and Graphic Design. Among the duties required for the performance of the function, there is also the preparation of the lesson plan, preparation of the didactic material, monitoring of the students with the pedagogical coordination and maintenance of the classroom environment with the installation of hardware and software. School management, such as attendance, financial, pedagogical and student attraction.

Corporal/Assistant of the Computer Section and Assistant of the Recruitment and Mobilization Section

Brazilian Army•  March 2012 - March 2017•  Brazil

Responsible for the area of computer technical support of all barracks and police stations. Performed the control and attendance of incidents. Installation/Support and Administration of systems (Linux, Windows) and Shell Scripts. Assembly and maintenance of computers and notebooks. Support for microcomputing, MS-office and Libre Office package. Setting up network printers. Configuration of access profiles and insertion of users in the domain, internet, intranet, network, wi-fi. Server Configuration and Monitoring. Image installation, backup. Support for various military systems. Configuration of devices and clarification of user doubts: BlackBerry, smartphone, Iphone, Ipad, Netbook, Notebook. Set up and monitor video conferencing connections. Training of users on new software and equipment. Assistance to citizens and secretaries about Military Service, military enlistment, research enlisted in the enlistment system (SERMIL), and in addition to creation and organization of Management Information on Military Service.