Aravindh MS

Senior Application Engineer

PAGONXT MERCHANT SOLUTIONS•  April 2020 - Present•  Chennai

 Deploying and releasing software systems, working with development teams to plan deployment/rollback strategies, doing gradual or parallel deployments, and using continuous integration and continuous deployment (CI/CD) processes applying Blue-Green deployment strategy.  Conducted walk-throughs and sign-off meetings before implementing the Production version.  Collaborated with release management team for post deployment validations and server/service restarts.  Provided L2.5 level support for Payment & Risk applications and their infrastructure services hosted in various data centers worldwide.  Monitored Payment lifecycle/batch with Control-M batch scheduling tool and investigated reported issues by analyzing API calls, database logs, and web server logs.  Leading efforts to resolve major production issues with relevant teams and incident managers.  Coordinated with DC operations team for disaster recovery testing and traffic management.  Automated daily operational activities using Rundeck and Python scripts.  Monitored system performance and availability. Used tools to set up alerts and respond to issues quickly which eventually reduced incident response times by 40%  Developed SQL scripts for reports requested by Business Analysts  Created and managed internal documentations using Atlassian tools like Confluence and Jira  Successfully migrated key applications to cloud platforms resulting in 30% increase in reliability.

Associate- Projects

Cognizant Technology Solutions•  June 2014 - April 2020•  Chennai

 Resolved incidents, issues and production defects as L2 member in managed services support model.  Monitored critical jobs 24x7, identifying and resolving issues before they impacted business operations, resulting in a 40% reduction in downtime incidents and enhancing overall system reliability..  Implemented automation functionalities which reduced manual support activities by 30% using Shell/Python scripts and scheduling crontab jobs.  Developed new application functionalities using Python, Informix, Unix, Shell Scripting, and SQL under HP-UX platform.  Conducted root cause analysis on production issues and framed action items for prevention and resolution.  Collaborated with various project teams for new deployments and resolving tickets through defined process.  Improved productivity by planning automated job scheduling and notifying about failures and alerts  Prepared project closure documents including weekly status report, monthly status report, and KPI metrics report.  Maintained KEBD documents on Confluence and WordPress platforms.  Recognized for innovative problem-solving skills, consistently resolving technology issues and implementing solutions that improved operational performance by 30% boosting team productivity by 20%