Gabriel Arancibia

Senior IT Specialist

Qualtrics•  March 2022 - Present•  Provo, UT

Develop Automation using Prefect, Jira API, Google API, Python and Gitlab to improve incoming IT request directed to vendors. Support IT devices (computers, phones, etc.): triage incoming requests, identify root causes, take remedial action to solve problems. ITAM in the whole Latin American Region, Mexico, Colombia, Brazil, Argentina, and Chile. Manage the IT life cycle of Qualtrics Assets ensuring proper handling and delivery on time to Qualtrics Employees.

Technical Support

Morgan Stanley•  July 2021 - March 2022•  South Jordan, UT

Strong Customer Service Skills to provide support in software/hardware issues in a timely manner by producing accurate, detailed documentation at the client, problem, and incident level. Identify and work with internal end users to provide guidance and support, sound communications, and customer service principles without becoming unprofessional in difficult situations.