Varsha Ganesan

Workforce Management Specialist

DHL IT Services•  March 2024 - Present

Primary WFM specialist for 8 Service Desk Europe teams where I contribute the following: 1. Data Analysis: - Collecting, analyzing, and interpreting workforce data to identify trends, patterns, and opportunities for improvement. - Developing reports and dashboards to track key workforce metrics and performance indicators. 2. Forecasting: - Utilizing historical data and statistical models to forecast future workforce needs. - Collaborating with stakeholders to understand demand drivers and anticipate staffing requirements. 3.Workforce Planning: - Developing and maintaining workforce schedules that align with business goals and objectives. - Optimizing staffing levels to ensure operational efficiency and cost-effectiveness. 4. Stakeholder Collaboration: - Partnering with cross-functional teams, including HR, Operations, and Finance, to support workforce planning initiatives.

Service Desk Analyst

DHL IT Services•  November 2022 - March 2024

Service Desk Analyst (German support) skilled in delivering top-notch technical support and problem resolution to optimize IT operations. Proven track record of efficiently handling user inquiries, diagnosing issues, and providing timely solutions. Won 'Customer Experience Star' quarterly award within 6 months of joining the company. Have hosted two German regional townhalls and contributed in bi-weekly Knowledge management Newsletter as editor.

Digital Content Associate

Amazon•  December 2021 - September 2022

Digital Content Associate @ Prime Video. Was part of the exclusive team which worked on promotional digital marketing for LORD OF THE RINGS debut season and other Prime Video launches in Canada, Australia, Africa and Latin America. Two times Best Quality Performance winner in my team. Promoted from campaign builder to auditor within 4 months of joining the team.