APOORV APOORV

WFM/MIS Executive

Tech Mahindra•  September 2020 - Present•  Noida

Provide support and maintenance to existing management information systems (MIS), Participate in cross-functional meetings to resolve recurring customer issues, Develop MIS system for customer management and internal communication, Perform data analysis for generating reports on periodic basis, Provide recommendations to update current MIS to improve reporting efficiency and consistency, Generating dashboards to identify the trend and provide insights, MIS Reporting by using MS Excel & Google Data Studio at Operational Level, Preparing reports on Daily/Weekly/Monthly & Quarterly basis

Marketing Executive

Nandan Denim•  September 2019 - September 2020•  Ahmedabad

Collaborate with cross-functional teams to create compelling marketing materials, Lead generation, and sales growth, Market research &, analyzing consumer behavior

Customer Service Representative

Wipro•  January 2019 - August 2020•  Delhi

Troubleshooting the Customer Concerns regarding the router by collaborating with external as well as internal teams, Escalating the cases to concerned team as per the need, Resolving the issues regarding the billing and accounting issues raised by customers