apurba nath

Risk Manager

AMAZON DEVELOPMENT CENTRE INDIA PVT LTD.•  May 2016 - April 2024•  Bangalore, KA

● Conduct deep investigations to identify business problems in ambiguous environments. Identified emerging risk trends and strengthened monitoring mechanisms, leading to a 5% increase in fraud detection. ● Utilized data analytical skills and tools to proactively discover new use cases. Conducted an audit on 6,400 escalations, reducing false positives by 5,200, achieving a key director-level goal. ● Led escalations and investigations, drafting reports for leadership (director and above) and COE documentation. Analyzed 300 VP-level cases and delivered 30+ write-ups, saving Amazon $74,000 in potential litigation costs. ● Identify gaps and risks in current mechanisms and policies, recommending solutions to product/policy teams, program managers, machine learning scientists, and risk SMEs across areas. Automated processes with the tech team, resulting in 13,000 hours saved (equivalent to $243,000) annually. ● Collaborated with stakeholders to deliver solutions, improving processes and supporting legal and executive escalations. Automated bot operated seller detection and implemented new ML-driven mechanisms, saving $350,000 annually. ● As a trust and safety Risk manager, I work towards managing the risk efficiently and building customer trust by providing a safe buying and selling experience towards our customers.

Senior Investigation Specialist

AMAZON DEVELOPMENT CENTRE INDIA PVT LTD.•  January 2016 - January 2020•  Bangalore, KA

Monitor transactional risks to detect patterns, trends, and anomalies across seller listings and take corrective actions leading to a reduction of 40% defects through policy changes, resulting in saving annually $15,000. Experienced in Anti-money laundering (AML) and sanctions process which involves financial crimes using e-commerce platforms. Used BSTC model to detect money laundering where both buyer and seller are involved. Identified buyer-seller collusion patterns of products listed in Amazon which were used only for money laundering without any intention of actually selling the product, leading to a 5% increase in fraud detection. In AML process, used to document findings and send those to Compliance analysts for verification and then file a SAR which are being sent to appropriate authorities. Mainly worked on fraud MO’s like BSTC, hit and run, terrorist financing, denied parties, financial instruments, compromised accounts, risky counties. Identify process gaps, create new SOPs, and collaborate with stakeholders to implement improvements. Spearheaded the creation and global onboarding of a new investigative tool, ensuring comprehensive testing. Acted as a quality auditor to identify faults, frame systemic logic, and provide coaching and feedback. Trained a batch of 12 risk managers over 8 weeks, eliminating the need for 3 additional headcounts (benefiting $50,451.51) by maintaining data security standards while achieving productivity and quality benchmarks.

Senior Manager - Business Development

CEASEFIRE INDUSTRIES LIMITED•  January 2015 - January 2016•  Bangalore, KA

Boosted sales by 42% annually through targeted customer visits, handling product specs, pricing, and negotiations, while building key relationships with decision-makers and channel partners. Direct sales operations by managing corporate accounts, leading regional activities, setting policies, guiding the team, analyzing data, and negotiating contracts to meet business objectives.

Management Trainee - Sales

CRYSTAL CROPS PROTECTION PVT LTD•  January 2014 - January 2015•  Silchar, AS

Boost revenue and achieve business goals by executing targeted marketing campaigns, optimizing sales processes, and maintaining strong client relationships in the tea industry.