Anurashi Dixit

Senior Analayst

Razorpay•  April 2022 - Present•  Bengalure

Spearheaded various aspects of stakeholder management including conflict resolution, merchant success, payment settlements, refunds & reconciliation for 50+ vendors including mid-market, partner banks & SMEs. Provided on-call and escalation support to various stakeholders ensuring on-time resolution, high CSAT (customer satisfaction) & low DSAT (customer dissatisfaction) scores and zero SLA breaches. Specialized in root cause analysis & data visualization for payment gateway & transaction data using PowerBI, drawing insights like operational efficiency, reducing manual effort & simplifying issue complexity. Improved existing vendor-facing and internal FinOps dashboards, for e.g. payment, settlement & refund timelines by ensuring data consistency across multiple platforms. Perform ETL processes on transaction data and running SQL queries to summarize and Excel tools to visualize the results. Handled E2E processes for multiple assigned payment gateways for leading banks, and managed the processes in AGILE fashion using tools like JIRA for issue tracking & weekly reports.

Senior Analyst

MobiKwik•  June 2017 - March 2022•  Gurgaon

Provided swift resolution to payment related issues for 100+ merchants spanning across multiple industries. Analyzed merchant requirements, solution analysis and effort estimation and provided detailed quotations back to the merchant after liasing with internal data analysts and external stakeholders. Expertise in SOP documentation, process map creation, BRD / FRD & scope documentation to gather quantitative list of requirements, challenges & insights from merchant payment data. Understood customer pain points, business goals in order to improve conversation flows & enterprise application integrations on a monthly / quarterly basis.