Ankith Sharma

Sr. Network Engineer

Microland•  July 2023 - August 2024•  Bangalore

Provided front-line support for production-critical applications, ensuring timely issue resolution and smooth operations. Managed ServiceNow ITSM modules (Incident, Problem, Change), leading system upgrades and software configuration. Developed and executed automated tests to maintain the reliability, performance, and security of cloud-based applications. Created and maintained comprehensive documentation for software designs, APIs, and testing procedures, ensuring transparency and maintainability.

Service Engineer

Microland•  September 2021 - July 2023•  Remote

Performed regular patching, updates, and performance tuning, ensuring system security, stability, and high availability. Conducted application recovery processes, implemented backup strategies, and supported frontend applications, minimizing downtime and ensuring data integrity. Automated maintenance tasks, optimized SQL queries, improving response times by 20%, and documented procedures and best practices. Worked extensively with ServiceNow utilities, including UI Policies, Data Policies, and UI Actions, and provided technical support for web-based ServiceNow products.