Ankit Thakur

Data Analyst

Optum•  April 2017 - Present

Analyze Relationship Surveys of Optum’s 4000+ clients using Data Mining tools like R, MS Excel, Python playing a significant role in boosting the overall Client NPS from 42 in 2017 to 44 in 2019 Implemented Digital Strategy project involving benchmarking Optum’s B2B Websites with Competitors Websites on functional as well as SEO aspects using a Quantitative KPI excel Model, playing a key role in lifting Provider NPS by 5 points YOY Built a Text Analytics Model on Clarabridge which categorizes unstructured client comments into Branding, Customer service and Product feature buckets as well as assigns sentiment to the comment reducing approximately 3 hours per Business Unit Managed Optum's Healthcare Technology As a Service portfolio of projects involving Vendor Selection, Competitor Analysis, Potential Client Profiling for Infrastructure Services, Data platforms & Application Services which involved building quantitative frameworks using qualitative data  Spearheaded a team of research analysts for reviewing 83 internally-built products for commercial viability and strategic re-use using internally developed frameworks resulting in the selection of top 3 products which are currently in the commercialization stage

Systems Engineer

Tata Consultancy Services•  June 2012 - June 2015

Coordinated responsibilities of Reviewing software requirements, Preparation and Execution of test cases, Reporting defects of a major B2C website of a Multinational Bank Launched live demo sessions with the business team to demonstrate the new functionalities incorporated in the application after completion of every major release cycle