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Work Experience
Administrative Assistant
The Institute of Human Mechanics•  August 2021 - July 2022
- Managed and organized 6 Sports Medicine M.D.s schedules while ensuring staff and patient satisfaction with workload and wait times - Built CSAT dashboard to track patient’s complaints, set actionable plan, improving 35% satisfaction rate - Optimized marketing activities & owned a digital campaign for brand awareness, increasing the 5% organic rate - Created Contact Rate dashboard to analyze MoM volume trends & top dispositions across email and call; Skills: Microsoft Excel · Microsoft Office · MySQL · Data Visualization · Data Analysis · R (Programming Language) · Python (Programming Language) · Tableau · SQL
Education
University of Utah
Computer Information Systems, MS•  August 2022 - Present
University of Utah student / David Eccles School of Business / Information Systems Program
National Technical University (Kiev Politechnical Institute), Kiev
Biotechnology, MS•  September 2019 - December 2020
National Technical University (Kiev Politechnical Institute), Kiev
Biotechnology, BS•  September 2015 - June 2019
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