Amandeep Singh

System Reliability Engineer

VMware•  February 2018 - Present

Working on AVI Integrations on Cloud Platforms - OpenStack, Openshift, VMWARE ESXi, Containers, AWS, Azure, GCE, Docker/Kubernetes. ➢ Troubleshooting processes and platform of various Cloud platforms. ➢ Building Scripts and Automation tools using Python as per Customer Requirements. ➢ Troubleshooting web technologies like HTTP, HTML, SSL, JavaScript. ➢ Troubleshooting on networking components like Routing, Switching, Firewall, TCP/IP, Load Balancers, etc. ➢ Troubleshooting on various Linux OS flavors. ➢ Working on DevOps tools like Ansible, Puppet, Chef. ➢ Assist Sales & Professional Services team in troubleshooting POC Setups. Projects: ➢ New Support Case Alert Tool using Python integrated with Slack. ➢ Configuration Parser Tool using Python-CGI.

Escalation Engineer

Citrix•  May 2016 - January 2018

Working as Escalation Engineer for Citrix NetScaler and Citrix SDWAN products. ➢ Resolving customer reported issues through collaboration with members from the Escalation and Engineering teams ➢ Acting as an effective technical interface between the customer and 3rd Level Engineering/Product Development Team ➢ Working on Load Balancers - Citrix NetScaler, Citrix NetScaler Gateway ➢ Working on WAN Optimizers - Citrix CloudBridge, Citrix SD-WAN ➢ Working on Sniffers and Protocol Analyzers - Wireshark, tcpdump ➢ Security technologies - SSL/TLS, VPNs, Firewall, IDS/IPS ➢ Working on Routing Protocols - RIP, OSPF, BGP and Switching Technologies ➢ Troubleshooting of WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS and other related internet protocols ➢ Written SDWAN Troubleshooting Guide CTX226234 ➢ Troubleshooting of Layer 4-7 load balancing and SSL acceleration technologies ➢ Troubleshooting of UNIX (FreeBSD/Linux) servers and Writing Scripts ➢ Preparing Testbeds for NetScaler, SDWAN, CloudBridge & XenMobile ➢ Deliver Trainings from SDWAN and Cloudbridge products Achievement: Got Kudos Award two times for efforts in virtual environment setup for Netscaler, CloudBridge & SDWAN products.

Technical Leader

Wipro Technologies•  December 2013 - May 2016

Worked as Technical Leader for British Petroleum (BP) in Information Services Team. ➢ Configuration and Management of Juniper SSG 140 & SSG 550 firewalls ➢ Configuration and Troubleshooting Site-to-Site and Remote access VPNs ➢ Migrating the End of Life ScreenOS firewall to new Juniper SRX firewalls ➢ Configuration and Management of Juniper NSM Xpress ➢ Managing Cisco’s SourceFire Defense Center & 3D Sensors ➢ Preparation of Test Lab for devices like NSM, SRX Firewall, UAC, etc ➢ Coach the new team members and provide trainings for functional teams ➢ Juniper UAC administration and configuration ➢ Implementation of Linux based OS servers such as Debian and CentOS ➢ SME for Juniper Networks product trainings across whole company. Achievement: Got Appreciation Certificate from Client for replicating Production Infrastructure into Virtual Labs consisting of Juniper NSM, SRX Firewall & UAC.

Juniper TAC Engineer

Infosys Ltd•  July 2012 - December 2013

Worked as a Technical Support Engineer in the Juniper TAC for Juniper Networks in Infosys Technologies Ltd, Pune. ➢ Configuration and Implementation of Juniper (NetScreen) range of firewalls for Corporate and Enterprise customers ➢ Configuring and Troubleshooting VPN issues ➢ Site-Site VPNs between Juniper devices, Site-Site VPNs between Juniper and Cisco PIX, Checkpoint, etc. ➢ Dial up VPNs ➢ Site-to-Site VPN, Dialup VPN, PKI (Public Key Infrastructure), Group/Shared IKE, L2TP over IP-SEC, PPTP, Advanced Designs using VPNs and routing protocols ➢ NSRP, NAT, Traffic shaping, AV, URL filtering, RIP, OSPF, BGP, Policy based routing, WAN-E1/T1/ADSL ➢ Advanced TCP/IP troubleshooting using Wireshark and Snoop packet capture utilities ➢ Simulating the problems faced by clients in R&D LAB and providing technically optimum solution

Network Administrator

3i infotech Ltd•  December 2008 - April 2012

3i-Infotech Consultancy Services Ltd 8 Sept 2011–5 April 2012 Worked as Network and Security Administrator in Rockman Industries Ltd (Hero Group), Ludhiana, Punjab ➢ Managing Cyberoam 750i Firewalls ➢ Configuring QoS to prioritize Video Conferencing and VoIP data ➢ Configuring Web filtering, UTM, IPS, Antivirus, QoS on Cyberoam Firewalls ➢ Configuring High Availability (HA) in Cyberoam Firewalls for redundancy ➢ Installation of Nagios & OpenNMS for Network and Server Monitoring ➢ Managing Security using Symantec Endpoint Protection Manager v11 ➢ Managing Backup Solution using Symantec Backup Exec 2010 HCL Infosystems Ltd(1 year contract) 14 Oct 2010-6 Sept 2011 Worked as Security Administrator in SWAN Project for National Informatics Centre, State Government, Uttarakhand ➢ Configuring OSPF on Juniper M120i, M7i, J2350 Routers ➢ Configuring Juniper SRX 650, SRX 240, SSG5 Firewalls ➢ Configuring Web filtering, Content Filtering, UTM, IDP, AV on Firewalls ➢ Deploying Checkpoint NGX-R65 firewalls for client ➢ Configuring Endian UTM Community Edition Firewalls ➢ Configuring VPN and IPSec Tunnels to provide secure access to Servers ➢ Monitoring and Counteracting threats using Juniper STRM 500 ➢ Implementation of Class-of-Service to prioritize Video & VoIP Traffic ➢ Tracking down worm attacks & limiting their effects on bandwidth ➢ Vulnerability assessment using Nessus 3i-Infotech Consultancy Services Ltd 6 Dec 2008-13 Oct 2010 Worked as Network Engineer in NICNET Project for National Informatics Centre, Punjab ➢ Managing and Troubleshooting of Networks in LAN and WAN Environments ➢ Monitoring the OSPF and BGP processes ➢ Configuration of Cisco Routers and Switches ➢ Installation and Configuration of IPS based on Snort ➢ Ensuring security in the Network and Deploying Trend Micro Anti-virus ➢ Using VSAT links for Redundancy ➢ Monitoring Router thresholds for CPU, Memory etc. ➢ Vendor coordination for any hardware replacement or troubleshooting

CCNA Trainer

KSons IT Solutions Ltd•  July 2007 - December 2008

Worked as CCNA Instructor in KSons IT Solutions Ltd, Jalandhar, Punjab ➢ Conducting training for Cisco Certified Network Associate (CCNA) ➢ Conducting training for Microsoft Certified System Engineer (MCSE) ➢ Maintaining the lab equipment such as Routers, Switches ➢ Configuring of DHCP, DNS servers ➢ Configuring of Server/Client architecture ➢ Maintaining Windows Server, Clients etc. ➢ Conducting technical seminars, demonstration in technical institutes ➢ Providing corporate trainings to various corporate clients