Amanda Cavalcanti

Data Analyst

Triggo Labs •  March 2021 - Present

Exploratory data analysis on Power BI using KPIs to generate insights and monitor the operations of the chatbot automation of the credit cards business unit.

Web Data Architect

Telefonica•  May 2020 - April 2021

Web data architecture planning, according to company's templantes e user's flow, validation of the website's and app's tagging. Creation of dashboards via Data Studio and SQL, analyzing customer journey, KPIs and products. Routine review of dashboards, ensuring data accuracy and presentation to stakeholders.

Customer Services Analyst

Intelipost•  March 2017 - February 2019

Responsible for managing a group of accounts, helping customers achieve their goals by getting familiar with our business particularities and technical needs, enabling technical adjustments with IT and PO teams. Reports and consulting services, offering a prevision of services effectiveness in terms of costs and operational time, suggesting optimization points, such as managing vendors, regions, prices and delivery time. Transfering price and delivery data from logistics vendors datasheets and pdf's to an internal template to input information correctly, in order to make the correct calculation of prices, taxes and delivery via excel as well as adjusting previously made excel completed templates.

customer success intern

B2W•  February 2016 - February 2017

Responsible for managing and monitoring a portfolio of clients since onboarding and training, teaching them how to take full advantage of the software. Monitoring the level of usage os the platform by customers, identifying possibilities of churn. Monthly market reports made in partnership with the market intelligence team. Responsible for finding, within the customer's needs, upselling possibilities and reports that can complement the customer's need. Monitoring internal metrics such as MRR, churn rate and LTV of key customers. Monitoring external competitors. Support for internal events and exhibition at fairs representing the company and its services.