Ali Saeed Ba-Salama

Technical Support Engineer

Bin-Afeef for Exchange•  January 2023 - January 2024

Performed system upgrades and patch installations for both client-side and server-side software components. Trained users on proper usage of hardware and software products, including troubleshooting techniques when needed. Diagnosed network problems by running ping tests and traceroutes to isolate the source of the issue.

Software Engineer

Freelance•  January 2022 - December 2023

Collaborated with stakeholders to design user interfaces that provided intuitive navigation and enhanced user experience on various platforms. Developed and implemented software solutions utilizing Agile methodology, JavaScript, HTML, and CSS. Provided support for end users by resolving issues related to deployed applications.